Refund policy

Return & Refund Policy

At Deela Print, we are committed to delivering high-quality products that meet our customers’ expectations.

1. Customized Products

As most of our products are personalized or printed according to customer specifications, correctly produced items are generally not eligible for returns due to a change of mind, without prejudice to applicable consumer rights.

2. Damaged or Defective Products

Customers may request a replacement or refund if:

* The product arrives damaged.
* There are visible printing defects.
* The product differs from the approved design due to an error on our part.
* An incorrect product is delivered.

3. Return Requests

Please contact us within 7 days of receiving your order and provide your order number and clear photographs of the issue.

All requests are reviewed without limiting customers’ statutory rights.

4. Replacements and Refunds

Once the issue is verified, we will provide an appropriate remedy, including reprinting, replacement, or a refund where applicable.

5. Shipping Costs

Where a printing defect, damage, or non-conformity is confirmed, Deela Print will cover applicable shipping costs associated with resolving the issue in accordance with applicable law.